Provide the necessary level of gravitas and savvy to maintain credibility with regulatory agencies. Serve as a key executive in interfacing with regulators. Drive a process of continuous improvement to identify waste, develop new processes and refine existing ones.Įffectively represent the bank to stakeholders Help Develop a strategic roadmap on how these processes should be managed going forward, including insource/outsource decisions, resources required to manage them and expected results. In collaboration with the head of automated ops, Oversee thousands of automated processes that deliver on changes to customer accounts and ensure accurate delivery of intent. Partner with CAT to approve different changesĭrive bank process quality and efficiency Partner with operational areas and DTD to develop new and/or refine existing tools and functionality to better meet customer needs in both customer service and collections. Partner with operational areas and DTD to ensure that the customer experience is being delivered as intended. Help drive the customer experience in collaboration with other stakeholders In partnership with operational areas, develop new approaches to proactively solve for potential issues. Ensure changes to the systems of record, are executed as intended. Ensure accountability to ongoing maintenance and changes to First Data (credit card system of record) and Latitude (recoveries system of record). Provide oversight of two systems of record Identify, evaluate, onboard or replace vendors to deliver new functionality or supplant existing vendors as needed. Partner with servicing providers on a day-to-day basis to address issues or deliver the changes required to support ongoing business evolution. Oversee Service Level Agreements (SLAs) and ensure adherence by CWS and approximately 20 other vendors to deliver on bank operations. Manage both third party related-entity and non-affiliated servicing partners.Build and/or Refine clear prioritization criteria to manage and sequence forward looking and day to day initiatives. Develop and enhance ongoing operational policies and protocols, as well as nearer term goals and metrics that map to key priorities and support targeted improvement. Assess opportunities to deliver improvements in efficiency and error reduction via evaluation of current processes and delivery. Work collaboratively with the overall operational change management function to assess upstream and downstream impact on operations from any specific lending or compliance initiatives Oversee the third party vendor function as well as the necessary change control agenda from an operations perspective. Manage Merrick Bank’s first line of defense and credit bureau Centers of excellence Overall this leadership position will have the specific mandate to:
Merrick currently relies on third party vendors, including its sister company, CardWorks Servicing, to perform operations that support core credit business activities fundamental to the success of the company. The Senior Vice President – Operations will be responsible for leading and enhancing Merrick Bank’s operational infrastructure to support the growth of the business.
For over 20 years, our Guiding Principles of doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. In return, we delight our associates ensuring they are noticed, heard, appreciated and understand the importance of their role(s). Merrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals.
0 kommentar(er)
